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A couple things... First off, I haven't experienced this problem first hand (as a Mozy user) but have a friend who has seen this issue with his account. He said it was annoying but that a simple reboot would clear the temp files.
That brings me to my next point... Did you use the "home" version of the software for your server? That's what it sounds like. They have a separate enterprise edition that is better designed for servers.
And two other things... Not to rub it in too much, but installing backup software on a live server that you never want offline or rebooted? I would NEVER do that. Unless, of course, it's the only server I have (which is a problem in and off itself... anyone who runs "always on" websites + everything else on their network via one server is asking for it).
But assuming you have more than one server and don't have a single point of failure waiting to explode, I'd install the backup software somewhere else and backup your web server via the network. Also, what kind of computer do you have that you don't have 20 gigs free on your C drive only to have only 20 gigs free on your next alternative location? Hard drive space is cheaper than it's ever been. I'm surprised you wouldn't be worried already if 20 gigs is the best you had in terms of free space...
Bottom line: Mozy should fix this issue. But your handling of the situation was a perfect storm of sorts than magnified the problem substantially. And Mozy's not to blame for that.
Since they are advertising it as a server solution why should I not expect minimal downtime? I can handle an occasional reboot but why should my backup software be the reason my site goes down? Also, if I want to create a system where I backup my file off line to another server then why use Mozy at all? The reason I chose this software was so that I didn't have to go setup another system to do just that. They advertise this software as a simple solution to prevent me from having to do something custom.
Last this is a $5000 server with 6 SCSI hard drives in a redundant configuration with an online hot spare, multiple processors, redundant power supplies etc. I have a spare 20GB in a partition dedicated to Mozy so that it doesn't interfere with the main system drive. We have spent quite a bit of money on network and firewall infrastructure to prevent downtime. A piece of $5 a month software just became our weakest link.
Mozy has responded to the problem so I give them credit for that. For the money you can't beat it. (We were looking at another solution that would have cost hundreds of dollars per month, but given us the same service). The fix requires a registry edit which I am not thrilled about.
Just a few changes would make this software 100% better and ready for use in a server environment:
1. Make it clear that the software is going to use a LOT of space to perform backups.
2. Add a setting that let's you set Mozy's temp directory to something other than the system's temp directory.
3. Add a setting that let's you throttle the amount of temp space Mozy can use. Even if this slowed down the backup it would make managing the system simpler and let the system administrator maintain control over his environment.
I was a huge fan of Mozy before this nasty little encounter and spread Mozy love all around. If they fix the problems I will go back to being a big fan and evangelist.
The client needs space to prepare the encrypted copy. It does this in parallel with the upload once the initial pieces are ready. Do you have some huge disk images, database, whatnot? 20GB of locked files doesn't sound right though.
I am not intimately familiar with the client internals, however. I'll bring this up with the coders on Monday. Please feel free to contact me: kevin@mozy.com.
Thanks for the response. My love for Mozy is coming back. If we can get all these problems fixed I'll become an evangelist once more. We are mainly backing up images - thousands of them in the 100-600k range. We do backup a database that is 1GB in size and I wonder if that is causing issues. The temp drive shows a lot of 600MB files being generated several times a day.
I know you don't backup other people's stuff to my drive. I wasn't serious about that. Tech support sent me a registry hack that should help somewhat. However, I am still hoping for a supported way of configuring Mozy's temp drive and a way to either control how much temp space it is allowed to use or a way to get a report of how much it thinks it will use. When dealing with servers it is important to be able to control these variables so that you don't have a non working site at 1am that sends you into cardiac arrest.
Thanks
David Friend, CEO
Carbonite, Inc.
Don't let David Friend pull wool over your eyes. His software bites big time.
Why? His software doesn't backup all the files in your directories - even after you select to. In other words, Carbonite's backup process skips many file types, and the BEST part is... that they conveniently fail to mention this to you.
They skip important file types like: (cab, chm, com, dll, exe, hlp, inf, iso, jar, msi) - just to mention a few!
See a larger list at: http://www.tomkirkham.com/node/109
He will claim that these file types are not important, but that's hog-wash!
He will say that they are part of the Windows OS, but I have an "D:\Software" directory that contains many of these files types that don't get backed-up at all - thanks Mr. Friend.
He will claim that you can override and choose to backup these files types.
He's technically right, but this is how you gotta do it.
* First, you gotta know which ones he excludes
* Then you gotta go hunt-down and find them
* Third, you gotta right-click on every stinking file type.
* Sorry, but I haven't got the time - there are too many other competitors in the marketplace.
You see it's pretty simple, he fools thousands of people to give him money ($$$) thinking that their hard drive is completely backed-up. NOT! And by doing so he saves plenty of dollars on his Data Center and bandwidth costs while getting rich off the generally uninformed public.
Two sayings come to mind, "There's a sucker born everyday" and "Caveat Emptor".
Congratulations Mr. Friend, but you're no friend of mine!
I don't think there is any backup services that literally back up "everything on your computer" by default. It certainly wouldn't be a good idea and would mislead users into believing that they could get everything back, including their applications. Windows just doesn't work that way. If we backed up all the file types that you mentioned by default, we would have a huge number of angry and disappointed customers. If what you really want is a bare metal restore, you should consider running a specialized product like Acronis and then backing up the big file that it creates. I know that some of our technically sophisticated customers do this. It will at least give you a shot at restoring applications in a working state.
-You install them on your PC and they cripple performance.
-Backup/configuration interface is buggy, unstable and slooooooooooooow. Mozy, for some idiotic reason, insisted on searching my entire hard drive when I started it up, looking for files it wanted to back up. The result? I had to go to bed and get up seven hours later to see if Mozy had finally taken its sweet time to load up and offer me some options to actually, you know, USE the damned thing.
-Backups don't run reliably, if at all. Takes days to upload your files due to poor upload limitations.
-Worse, backups claim to run OK, but you attempt to restore files and have to wade through a lot of counter-intuitive nonsense and jump through various hoops, then maybe they'll send you the files within, oh, 2-3 days. If they remember.
-Invariably you start getting asinine error messages claiming you've exceeded your quote despite the fact you're nowhere near your limitations.
-Uninstall process results in whiny "Why are you abandoning us??! Fill out this online survey now" prompts and the junk software isn't removed properly from your computer, forcing you to comb through the registry and program folders to flush all traces of it.
-You wind up cobbling together a homebrew solution involving sending a .zip file of your stuff via FTP to some server, or just buying a large USB key to hold all your data, synchronizing files to it and then taking it into work to sync up on your work PC for easy off-site storage. That's what I did - no more of these stupid online backup programs are going to infest my computer, feeding off RAM and consuming way too many CPU cycles.
Makers of online backup software: get it through your heads. If you release buggy, glacially-slow trash that wastes potential customers' time having to install, test and remove your crud, you're not going to be doing your organization any favors. Repeat after me: backup software should be fast, intuitive, and reliable.
Backup software should be fast, intuitive, and reliable.
Backup software should be fast, intuitive, and reliable.
Backup software should be fast, intuitive, and reliable.
Everyone on board?
Apparently, it was originally written by software developers to solve their own backup needs.
I like it for these reasons:
* It stores all the versions (as they change) of your files - the others don't.
* It allows you multiple backups locations (local/off-site) - the others don't.
* Typically all off-site backups will be slower than locals - but do both!
* It wasn't dreamed-up by a business man - the others were.
It's not perfect but IMHO it's better than Mozy or Carbonite!
Has anybody else reviewed this product...
Or is anybody else listening?
PS - There video fails to mention that backups residing on "friend" machines are encrypted.
I have read through all your comments and agreed with them, especially with Justin. We used to use Mozy and it broke my heart, everything Jusin said happened to us aswell. But the amazing thing was I only wanted to backup 5 to 6Gbs of data but yet my Temp drive was showing 25 to 30Gb.
I don’t believe Mozy when they told me that they are “not storing” other peoples information on other users computers. There is no way that 5Gb could jump to 25Gb within a few days. Restarting a server is madness, plus as we all know there is a good chance it won’t come back on again. We through out Mozy and got Carboine… NEVER AGAIN, it took hours to scan the hard-drive and when I tried to stop it I kept getting an error. In the end I just had to leave it do its thing.
The worse about all this is I already knew which files and folders I wanted to backup. I understand that Backing Up Windows Folder is waste of time as it cannot be restored with having to reinstall, so I did like that part of the system. But there are many other software (.exe, dll) etc that we still need backing up and I had to spend hours right clicking etc.
Finally Carboine used up to much resources so I had to give that the boot. After trying one or two others I was going to give up and just go back to tapes. Until I found http://www.backupearth.com
The BackupEarth software us very good, it is a very big program all right but there are plans to bring out smaller versions of it. You can:
Pro’s:
1: Backup Any Files and Folders
2: AutoZip Folders to a Zip and then backup (Very Handy when dealing with tills like I do)
3: It uses an Explorer Style Viewer to find the folders & files you want to backup
4: Everything is done is Tabs so you can hide the options you don’t want
5: Backups SQL and Restores SQL
6: You can connect any scanner to it and scan documents of which are then backed up
7: You have a Recycle bin should you “accidentally” delete a file from your backup
8: The software backups up in Blocks of 10 Files at time (No Temp Storage Required and less Bandwidth)
9: You can transfer large files up to 1Gb and more (Depends on how much you are willing to pay) to the http://www.backupearth.com website and people can login and download the files. Very handy when your Email Provider won’t allow to send attachments over 5Mb for example.
10: You can backup the windows folder but it will give you a warning that you may not be able to restore etc.
11: Your data is held in secure, bomb proof, end of the world facilities and they can prove it because they are regulated by the Data Protection Commissionaire EU (Government Regulated Company US)
12: Very Easy to restore information, the Restore Tab has a Explorer, open a folder and it will show which files are missing, which are backed up etc etc just tick the files or folder and click restore now
13: Reports gives reports on a daily bases of what’s been backed up etc plus email them to you
14: Error control, if any error occurs on the software they know about it before you do. The software connects to their server with the error and if it is serious they will ring you to solve it. I had first hand experience.
Cons:
1: The software is very large, but you can hide the tabs easily e.g. If you don’t use SQL or Scanned Documents just click view and hide Tab Sql etc
2: The software takes a little time to get use to, mainly due to all the options. But they do have help videos online to talk to you how thing done.
3: The software uses between 50 – 70Mbs to load up, but they do tell you about this.
4: The software can be slow when clicking through the Explorer at times, they are working on this it something to do with how it searches it database.
5: Only Windows Version Available. MAC, Unix etc are on the way
6: You can download the demo and it is fully working but you can backup files to their servers.
7: The Demo has fewer options than the full version to try out; they said this was done so those who paid for the software get more. (DEMO No Reports for example)
Regards
John
http://www.rebelbargroup.com
"I look at my dedicated 20Gig temp directory. Mozy HAS FILLED THE ENTIRE THING WITH TEMP CRAP. All I can figure is that they make backups cheap by using your drive to backup somebody else's stuff."
You lost all credibility after that. I mean, surely you can't be serious?
Mozy has some flaws but when compared to other offerings (pro/con list it against others if you want) it easily comes out on top. My main concern is, how unlimited is "unlimited"? Some folks are backing up near terabits of data when them and havent hit that problem yet.
I look at my dedicated 20Gig temp directory. Mozy HAS FILLED THE ENTIRE THING WITH TEMP CRAP. <- This is true
All I can figure is that they make backups cheap by using your drive to backup somebody else’s stuff. <- This is a joke/humor/not serious, just an expression of my bewilderment at how lousy their software is at using temp space. No one is asserting they are actually doing this. This type of action would be cause for lawsuits thus it is a JOKE.
The fact is that the software still fails for the task I specified. I am still out all the money I paid upfront to get 'simple' backups and I don't dare turn this on again for fear that it will take my machine down just like it did the previous 3 or 4 times I tried it.
Mozy / Carbonite are cheap and designed for the masses of consumers. If you have a live production server that is mission critical that needs protecting very frequently (like every 15mins) then you should be looking to spend a bit more money on a service that fits your needs than a consumer focused offering from Mozy who are trying to sell it to the enterprise market it wasn't designed for.
Iron Mountain's LiveVault is a great service, a little more costly, but can also provide disaster recovery and full system (yes including System State and exe's etc) backup and recovery, as well as DeltaRestore to recover corrupt / damaged files lightening fast.
we recently changed to onlinebackupvault.com and its been working great..very fast, responsive staff etc...sometimes it pays to use the little guys as they still have the old fashion TLC
Good luck with the new house. Ironically with the economy down right now is a good time to build for those that can build. For what its worth this is one of my favorite plans:
http://www.theplancollection.com/house-plans/ho...
Don't be so quick to use the mozy home offering. I used to work for mozy and I will tell you that the home offering sucks. It has a 1 mb speed cap, it has lower priority on restores and it has lower priority with support. They will some times take 6 days to get back to you. Also they do not really care about there customers. They have hired temps who know nothing about computers and tasked them with doing your support.
That's not even the worst part. The worst is they can and will lose your data. See with there plan for data storage they do lose drives, they will admit that. But they tell you they can recover your files because of there redundancy. The truth is they do not monitor it well enough to do that. If you watch your back from time to time they will reload gigs worth of data. They will tell you it is something called rebasing which happens every 6-10 months. Which is true, they will reload all of your data every 6-10 months. But the rebasing also happens when they lose your data, and it happens a lot more than once every 6-10 months.
Personally I think this is something the customers should know. So that is why I am posting this. One more thing, mozy also has a few well flaws that you can exploit. First is the speed cap with mozy home and the second is the network shares with mozy home. If your interested in that then post back with your email address and I will tell you how to make it work.
Steve.
I will tell you what mozy is gonna tell you. Go to your web restore and check to see if you can change the date in the right hand corner. If you can change the date and find your data then great if not. Then what more than likely happened is that you were not backing up all of your files even though mozy was saying files backed up successfully. I know that is the dumbest thing you have ever heard, but sadly it is the truth. But if you don't see any option to restore your data from there site then you will have to send you drive off. Also try sending emails to davidd@mozy.com that will get your questions answered faster, he is the director of support.
The filter issue that they are telling you about is an issue with the way the software was written and they way it communicates with the anti virus on your system. Basically mozy was written to not work in all situations. But that thing about checking mozy is stupid. Unless mozy gives you an error which I am betting it did not then they are lying to you. They had been having server issues when I left and it is possible they lost your data. But you would need to check your history and see if you were really backing up or if mozy was just sitting on its thumbs. Sorry for the data loss, and I hope a data recovery specialist can help. Another trick is to get a external harddrive case from Staples, take out your drive and plug it into the case (it is super simple and these cases usually have instructions), then plug the external case into your computer via USB. Then sometimes you can get the drive to show up and have all of your data. It does not always work, but it has saved my ass a few times.
Thanks for your help.
http://www.jungledisk.com/
After mozy failed to work on our server I still needed to figure out a decent solution. I figured Amazon S3 was a good choice, but I didn't want to write more custom software. Jungle disk took care of the problem for me and made it easy to backup to S3. I don't work for them. I don't have any reason to praise them other than their stuff seems to work well and it only costs $20. If you need an offsite backup give them a try.
My Name is John Galvin and I am the Chief Technical Officer for BackupEarth. I wanted to make a Point that “BackupEarth DO NOT THINK Mozy ARE Sh*t”.
Well done on your Blog, it has generated allot of interest. But I would like to bring it to you and your “true” bloggers attention that allot of comments on this blogs are other Online Backup Companies jumping on the so called down fall of Mozy. And that any blogger reading your blog should think twice about what they are reading when they see links to other Online Backup Companies, and your Bloggers should not this is not Justin’s fault.
This includes us, someone has place a comment about the Pro’s and Con’s of our software, that was not Backup Earth, although the person is a customer of ours and shares a “Good name” he is not related, nor speaks on our behalf. But I will give this comment good credit and request that you do not delete it, as this blogger stated the Pro’s and Con’s and “his” experience with Mozy, I believe he does give a fair comment by showing our faults. Mozy are not perfect, nor are we but at least BackupEarth do not lie too or fool our customers, if anything this comment shows Mozy and BackupEarth are an Honest Companies.
Your blog grabbed my attention when searching Google for our own performance when a link appeared, this link gave the impression that “Mozy Are … And BackupEarth Are Great…” I will not repeat as it will come across incorrect. But I must stress that myself, my staff and BackupEarth do not think like this about Mozy.
We do not post negative blogs about our competitor’s, nor do we jump on the band wagon with false comments to boost our company image over others. I am glad to read that Mozy support did help you out on your issue, and glad to read that your trust in Mozy was being restored.
You may not believe this, but my Uncle worked for EMC for many years and found them to reasonable, well structure and a good place to work. Mozy are one of the Worlds Biggest Online Backup Companies BackupEarth my not be as big as Mozy yet but we are working hard on it.
Mozy got to the size they are but running a well structure company, providing great customer care and at a fair price BackupEarth aim is to match this by providing well structure company, great customer care at a fair price, and someday to beat it.
To all your trusted bloggers, Mozy & BackupEarth will make mistakes, and yes sometimes we cannot provide the customer care or service you required, I apologies in advance. Justin I understand you where very angry at Mozy when you started this Blog, and you have every right to be so.
But we all must give credit to Mozy for trying to solve your issue, they may have failed in your eyes, but they did try. How many of these “other” online companies that have posted here would of come to your aid after your blog had call them sh*t.
Finally well done on your blogs, you can of course contact me direct on email address given. For everyone else please feel free to contact us customercare@backupearth.com or support@mozy.com if there is anything you would like to ask us direct.
Thank you for your time.
Kind Regards
John Galvin
That’s a fair comment; I will not argue with you on that point.
On another point, may I ask you, and this is for all Online Backup Companies, what are you thoughts on the overall customer care of all Online Backup Companies, including ourselves?
Thank you for your reply.
Kind Regards
John
To answer your question, I think all online backup vendors in general are a tough sell. The value proposition is difficult to justify when users can buy 2TB of external HD space for less than $150 these days. Good local backup products are a dime a dozen. However, your software looks to be competitive, particularly where you've integrated SQL Server.
Piece of advice though, I recommend opening up the trial to a fully-functioning time-based trial where potential customers can see if the backup/restore actually works. You won't get too many takers who want to just download the UI if they can't backup files. Set the certs to expire in 15 days but give the user a chance to experiment with the backup, performance, features, especially recovery.
Whatever you have, it has to be better than Mozy. Boy would I'd like those wasted hours of my life back! I wouldn't recommend their toxic waste on my worst enemy. That stuff is pure garbage!! Amazes me how companies can put crap like that out on the streets and expect to grow a business.
Thank You!
I will do exactly as you asked. I will have the Web Boz’s change the website so that users can download the software and get a minimum of 15days free trial if not more. All new trial users will have you to thank for, as it was you who suggested it.
I agreed with your comment “hard sell”, to many Online Companies use fear mongering to sell there products “CAN YOU SURVIVE!!”, “YOUR BUSINESS WILL CLOSE IN 10 DAYS” etc etc.
I didn’t want BackupEarth to fall into this category; I wanted BackupEarth to be viewed as “We are here to help”. And I am hoping this view will sway people away form Local Backup to Online Backup. But you are right it is a very hard sell.
Once again thank you for your reply.
Kind Regards
John Galvin
The Web Boz’s have finished what you recommended; you can now download a fully working trial version of the software from www.backupearth.com and get 15days free trial.
Thanks for your recommendation,
Kind Regards
John Galvin
I see that and will certainly do! Great job and good luck!
J
https://www.backblaze.com
Anyone know if they are any good?
Victoria
An on site external backup will not do you any good if a tornado comes through and blows the building away. A tornado came through a nearby town last summer. That is why I am still researching on line back up systems.
Thanks for all the comments. They have helped me eliminate some programs. KEZ
Or do I just have to be lucky enough that they 'rebase' before I need a restore?
Or better, can I see when Mozy rebases because of dataloss (regular rebasing is harmless so just checking rebasing is not the most accurate indicator).
Worse is corruption without knowing.
After this story I will rehabilitate HDD-backups.
But even then, when I use a restore from my HDD and the last changes from Mozy, even then I have the risk of overwriting an old version for a more recent but corrupt one.
I am very sorry to hear this all. I really was happy with Mozy: very affordable zero-effort daily backups...
Lynn
So lets think about this is 19% greater than 33% no... so if you have any brains in your head at all you will be able to understand that. Why don't you read the thesis paper by co-authored by Josh Coates at Berkeley. That would give you a better understanding of the process, and the application of it. You are right... software is the greater cause of data lose than hardware failure. I was simply just attempting to explain to the readers of this blog that Mozy is more reliable than Carbonite. I personally think they both suck.... Online data backup is not as good a deal as these companies want you to think. I worked at Mozy for more than a year and did upper level support, I understand what you are trying to say, but your simply just wrong. DRS is not a better way to have redundancy if your a large business,... But they way there master data storage OS is written it is much better form of redundancy.
What are they doing for heaven's sake. Losing more than one third of their disks???
RAID, Reed Solomon, whatever algoritm you use to spread your data redundantly across multiple disks, should in theory almost completely eliminate the possibility of losing data due to disk failures. Think about a standard 16-drive RAID6 array: in order to permanently lose data, you have to lose 3 of the 16 drives almost simultaneously. if you lose one, drive, no problem. You just plug in a new one and in about an hour it has rebuilt itself. Lose 2, same thing. Now what are the chances of losing 2 drives within an hour of each other? If you take a disk failure rate of 3% a year (that's what Google experiences), the chances of a drive filing in any given hour of the year is 1 in 8,760. If there are 16 drives, the chances of any drive failing in a given hour are about one in 547. The chance of 3 drives failing in the same hour are approximately 547 cubed, or one in 164 million, or once every 18,700 years. In short, if you are awake and replace dead drives promptly, you should almost never lose data due to disk failures. That's why almost all commercial data centers use RAID. And probably why Carbonite uses RAID. How much can you gain by writing your own proprietary equivalent of RAID? And then you're stuck with the bugs.
Almost all the catestrophic problems with large data storage systems stem from software problems, not dead disks. That's why Mozy loses data -- I can almost guarantee it. When you have commercial systems like RAID6 that are used in thousands of data centers around the world, have had thousands of developers working to perfect it over 25 years or more, why would you risk your business by "rolling your own?" It would be like writing your own relational database because you didn't like some aspect of Oracle.
The best thing about the implementation of DRS is the ability to lose much more than just 3 disks at one time in one hour... I understand that will almost never happen, but there is a possibility. For example when I worked at mozy we had one of our Datacenters overheat. The cooling system went down, and then Center manager failed to realize that. So we lost about 22% of our drives, and no one could get there data for about 9 hours. It go so hot in there a cisco switch, before it died, Registered a temp of above 300 degrees. Now I don't know about you but I have never heard of those things being able to operate at temps that high with no cooling. So anyway they lost no data in that event. It was all saveable. The servers did not shut down properly. We lost ton's of disks, but we still had all the data. So that is why DRS is a better move than RAID6. Because of problems like that. Also RAID6 my be the trusted gold standard, but I would feel much safer with DRS.
Here is the root of the software problem... It is written in python, and does not do all the things mozy wanted it to do. So they attempted to rewrite it in C. Well that was the trouble, they did not do it right. They failed to deploy a client that would properly communicate with C Triton (Triton is the name of the Backend OS) So the client and there server were having ton's of errors. Also the programing was flawed. They put hard limits of file name length. Which is stupid in the first place. So mozy's real problem was EMC buying them, and them not caring how things go. They could have there product up and running... and working better than ever, if they took the time to test it, and write it properly. As it stands now, they usually spend about a week of hard writing and testing, then they ship it out. Mozy's biggest problem is well laziness.
What I was trying to point out is that these claims that Reed Solomon is so much more efficient at storing data are pure bunk. RAID6 is already very efficient and there is little theoretical room for further improvements. It raises the question of "why bother?" Why get yourself into a swamp of trying to develop and debug a massive storage architecture that is possibly only a few percent more efficient than something you can buy off the shelf that is totally solid? The fact that they appear to lose data attests to the problems with their approach. If you were going out to buy an accounting system, and the vendor told you that they wrote their own relational database vs using Oracle or some other commercial DB, would that make you feel more or less comfortable with the product? Wouldn't you ask, "Why are they re-inventing the wheel instead of spending their R&D dollars on things that will really make a difference to the user?"
Last time I did any checking on Carbonite was in August of 2008. At that point exe's, dll's and autocad archives would not backup. Now they may have fixed it... Carbonites RAID is off the shelf... but last I knew they were using 5200 RPM drives in there RAID.... As a way to save money. Now its been 6 months, all of this could have changed in that time. Technology changes over night these days....
Marv
Were you using MozyPro, or Mozy? There is is difference in speed. Mozy, or MozyHome has a speedcap. There is a registry key you can change to make it backup faster, but the Mozy servers will reset it every time you start a backup. So the quick work around is to create a bat file that you run shortly after the backup starts. But if I remember correctly the average backup was around 30 GB. I am not sure what it is now, but it was about that then.
I'm real happy with the service they give, too.
Furthermore, temp space is necessary for encoding files. That's why, but if the backup doesn't end cleanly the temp drive doesn't clean it'sself up. Make sure you have the latest version installed.
First I tried webrestore, which took a long time to build.
But downloading was problematic. The speed was slow, the progress halted continuously, most of the download aborted. Downloading from other websites went smooth and fast. My conclusion: Mozy problem.
Mozy advised me to use download manager, other than the firefox internal one. Off course it did not help. After a few days the downloads seem to go fine and fast. But then some files were corrupt. Downloading again not an option because Mozy deletes them after it THINKS they were downloaded successfully.
I tried the restore featur from the windows client. This was so awkwardly slow. After 4 days or so (instead of 12 hours which should be possible) the restore was complete. But with an error (although there was plenty of disk space). It seemed that only a few thousand files missed. So what am I complaining about? :-(
Another attempt for the webrestore: again a slow, unstable connection. And the first file I tried to download gave an error, from Mozy stating that they could not find it!!! So that one I could not restore at all.
So what to do, as I found out not to have a backup for over a year after all!
Move to another provider. But the problem is: which one is good.
Review sites praise Mozy to heaven. But none of them actually tested large restores after a while. The software seems nice and userfriendly. But what is it really about: securing your data. For which apparently you are good with Mozy. But don't dare to want your data back!!!
Finally I am p!ssed off becaus I talked all my family into Mozy, I spoke good for them on Dutch fora. Now my good name is trashed.
David Friend, CEO
Carbonite, Inc.
I'm guessing that Mozy has seen a huge uptick in demand recently and doesn't have the servers to handle it. They really need to get on this problem or Amazon or somebody will roll out a better service and steamroller them.
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2009-04-26 13:35:22.825 MozyBackup[231:5353] INF (send) NSCFInputStream error: Error Domain=NSPOSIXErrorDomain Code=60 "Operation could not be completed. Operation timed out"
2009-04-26 13:35:22.825 MozyBackup[231:5353] INF (send) Disconnecting
2009-04-26 13:35:22.828 MozyBackup[231:5353] INF (send) Did not receive acks for 1 files before connection closed
2009-04-26 13:35:22.829 MozyBackup[231:5353] INF (send) Batch failed: Connection lost (0x80000002)
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I explicitly demanded my money back several times, as after a month I still could not restore.
All I got where crap non-solutions. Actually they never got into my demand, they totaly ignored it.
www.datastorageunit.com